Refund Policy

Last Updated: May 2026

1. Overview

At Eazy Living Co, we strive to ensure customer satisfaction with every order. Due to the nature of our products and international fulfilment process, this Return & Refund Policy outlines the conditions under which refunds, replacements, returns, or store credits may be approved.

By placing an order with us, you agree to the terms outlined below.

2. Eligibility for Refunds, Replacements & Returns

We may offer a refund, replacement, partial refund, or store credit under the following circumstances:

• The item arrived damaged or defective

• The wrong item was received

• Parts or accessories are missing

• The item has a verified manufacturing fault

• The order was not successfully delivered within the eligible delivery timeframe

To be eligible, customers must contact us within 30 days of the package being marked as delivered and provide:

• Proof of purchase

• Clear photos and/or videos showing the issue

• Photos of the packaging where applicable

• A brief explanation of the problem

We reserve the right to request additional evidence before approving any claim.

3. Change of Mind Returns

We generally do not accept returns or refunds for:

• Change of mind

• Incorrect product selection by the customer

• Buyer’s remorse

• Minor differences in colour, appearance, or texture due to lighting or screen settings

For non-defective returns approved at our discretion:

• Requests must be made within 7 days of delivery

• Items must be unused and in original packaging

• Customers are responsible for all return shipping costs

• Original shipping fees are non-refundable

• Returns sent without prior authorisation will not be accepted

Customers located within the European Union may still be entitled to a 14-day cooling-off period in accordance with applicable consumer laws.

4. Damaged or Faulty Products

If your item arrives damaged, defective, or not functioning correctly, please contact us immediately at support@eazylivingco.store.

Depending on the issue, we may offer:

• A replacement item

• A partial refund

• A full refund

• Reshipment of missing parts or accessories

For partially damaged products or minor issues that do not affect functionality, a partial refund may be offered instead of a replacement.

Minor cosmetic issues caused during shipping — including slight wrinkles, loose threads, small scratches, or minor packaging damage — do not qualify for full refunds if the product remains functional.

For fragile products, refunds may be offered instead of replacements where appropriate.

5. Incorrect or Missing Items

If you receive the wrong item, incorrect colour/size, or missing accessories or components, please contact us within 30 days of delivery.

Depending on the situation, we may:

• Resend the correct item

• Resend missing parts or accessories

• Offer a partial refund

• Offer a replacement

For sizing-related concerns, customers may be asked to provide measurement photos to assist with claim verification.

6. Orders Marked as Delivered

If tracking information confirms successful delivery, refunds or replacements may not be automatically approved.

If you believe your parcel was delivered incorrectly or stolen, you must:

• Contact the courier or local postal service

• Obtain supporting documentation where possible

• Notify us immediately

Please note that investigations involving delivered parcels may take time depending on the courier and destination country.

7. Incorrect Address & Failed Deliveries

Customers are responsible for ensuring shipping details are accurate at checkout.

We are not responsible for failed deliveries caused by:

• Incorrect or incomplete addresses

• Unknown recipient details

• Refused deliveries

• Failure to collect the parcel

• Customs clearance issues

• No safe delivery location available

• Unsuccessful delivery attempts

If a parcel is returned due to any of the above reasons:

• Refunds may not be issued

• Original shipping fees are non-refundable

• Re-shipping fees may apply

8. Return Process

Before returning any item, customers must contact us at support@eazylivingco.store to request return authorisation.

Returns sent without prior approval will not be accepted.

Approved returns must:

• Be securely packaged

• Include all original accessories and packaging

• Include tracking information where possible

Please do not send products directly to the manufacturer or supplier address shown on the package.

Returned products may undergo inspection before refunds or replacements are approved.

Items showing signs of misuse, intentional damage, excessive wear, tampering, or abnormal use may not qualify for refunds or replacements.

9. Refund Processing

Once your claim or return has been reviewed and approved, refunds will be processed to the original payment method.

Please allow:

• 3–10 business days for processing

• Additional time for your bank or card provider to complete the transaction

Shipping fees, taxes, customs fees, and handling charges are generally non-refundable unless required by law.

10. Order Cancellations

Orders may only be cancelled before they have been processed or shipped.

Once an order has entered processing, cancellation may no longer be possible.

Customised, personalised, branded, or made-to-order items cannot be cancelled once payment has been completed.

11. Non-Returnable Items

The following items are non-returnable and non-refundable unless faulty:

• Sale items

• Gift cards

• Personal care products

• Customised or personalised items

• Digital products

• Perishable goods

• Hazardous materials or flammable products

12. Force Majeure

We are not responsible for shipping delays, losses, or damages caused by events beyond our control, including but not limited to:

• Customs delays

• Natural disasters

• Severe weather conditions

• Epidemics or pandemics

• International conflicts

• Strikes or labour disruptions

• Carrier or logistics disruptions

13. Contact Us

For all return, refund, replacement, or order-related enquiries, please contact:

support@eazylivingco.store